Terms of Use
These Terms of Use govern your access to and use of the Carell platform, mobile apps and website (together, the “Service”), provided by Carell Solutions.
1. Acceptance of these terms
By accessing or using the Service, you agree to be bound by these Terms of Use. If you are using the Service on behalf of an organisation, you confirm you have authority to bind that organisation, and “you” refers to that organisation. If you do not agree, do not use the Service.
2. Accounts and eligibility
- You must provide accurate and complete information when creating an account.
- You are responsible for keeping your login credentials secure and for all activity under your account.
- You must notify us promptly of any unauthorised use of your account.
3. Subscriptions and billing
Access to paid features is provided on a subscription basis as set out in your chosen plan or order. Fees, billing cycles and renewal terms are described at the point of purchase. Unless stated otherwise, subscriptions renew automatically until cancelled.
4. Acceptable use
You agree not to:
- Use the Service for any unlawful purpose or in breach of these terms.
- Attempt to gain unauthorised access to the Service or its underlying systems.
- Reverse engineer, copy or resell the Service except as permitted by law.
- Upload content that is unlawful, infringing or harmful, or that you do not have the right to share.
- Interfere with or disrupt the integrity or performance of the Service.
5. Your data and content
You retain ownership of the data and content you submit to the Service. You grant Carell a limited licence to host, process and display that content solely as needed to provide and support the Service. You are responsible for the accuracy and lawfulness of the content you submit.
6. Intellectual property
The Service, including its software, design and content (excluding your data), is owned by Carell or its licensors and is protected by intellectual property laws. No rights are granted to you except as expressly set out in these terms.
7. Third-party services
The Service may link to or integrate with third-party products and services. We are not responsible for third-party services, and your use of them is governed by their own terms.
8. Availability
We aim to keep the Service available and reliable but do not guarantee uninterrupted access. We may suspend access for maintenance, updates or operational reasons.
9. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied.
10. Consumer rights and limitation of liability
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you may have under the Australian Consumer Law that cannot lawfully be excluded. Subject to those rights, to the maximum extent permitted by law, Carell's liability arising out of or in connection with the Service is limited, and we are not liable for indirect or consequential loss.
11. Suspension and termination
We may suspend or terminate your access if you breach these terms or where required by law. You may stop using the Service at any time. Provisions that by their nature should survive termination will continue to apply.
12. Governing law
These terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that state.
13. Changes to these terms
We may update these terms from time to time. The “Last updated” date above reflects the most recent revision. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.
14. Contact
Questions about these terms can be sent to legal@carell.com.au.