Privacy Policy
This Privacy Policy explains how Carell Solutions collects, uses, discloses and protects personal information when you use the Carell platform, mobile apps and website.
1. Who we are
Carell Solutions (“Carell”, “we”, “us” or “our”) provides item, workflow and installation tracking software for manufacturing and construction. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information we collect
We collect the personal information you provide and information generated as you use the service, including:
- Account information — name, work email, employer, role and contact details.
- Content you create — item records, projects, photos, inspection results, signatures and notes you capture in the platform.
- Usage and device data — log data, IP address, device and browser type, and actions taken within the service.
- Communications — messages you send to our support and sales teams.
3. How we use your information
- To provide, operate, secure and improve the Carell platform.
- To authenticate users and administer accounts.
- To provide customer support and respond to enquiries.
- To process subscriptions and billing.
- To send service, security and (where permitted) product communications.
- To meet our legal and regulatory obligations.
4. When we disclose information
We may disclose personal information to:
- Other authorised users within your organisation's account.
- Service providers who help us run the platform (for example hosting, analytics and email delivery), bound by confidentiality obligations.
- Regulators, law enforcement or other parties where required or permitted by law.
- A successor entity in connection with a business sale, merger or reorganisation.
We do not sell your personal information.
5. Overseas disclosure
Some of our service providers may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.
6. Data security
We use technical and organisational measures designed to protect personal information against loss, misuse and unauthorised access, including encryption in transit, access controls and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data retention
We keep personal information only for as long as necessary for the purposes described in this policy or as required by law. For details, see our Data Retention Policy.
8. Cookies and analytics
Our website and platform use cookies and local storage to keep you signed in, remember preferences (such as light or dark mode) and understand how the service is used. You can control cookies through your browser settings, though some features may not work without them.
9. Your rights
You may request access to, or correction of, the personal information we hold about you. To make a request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first.
10. Children
The Carell platform is intended for business use and is not directed to individuals under 16. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Material changes will be communicated where appropriate.
12. Contact and complaints
For privacy questions or requests, contact us at privacy@carell.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.